Booking and Payment

COST

Price The price of our retreats vary, including the number of nights, whether you are a member or not and how you book (e.g. 5% discount for Bring a Friend and/or Shared Room). All our residential retreats are full board and this includes accommodation, breakfast/lunch/dinner, relevant course materials, spiritual teaching and use of the woodlands, gardens and wider grounds. FREE on-site parking is also available. We also hold day retreats and some free retreats (please see specific retreat details for what's included).

Deposit Once we are able to confirm your booking, we will be in touch for the deposit (if applicable). If you are booking more than four weeks ahead of the start date, we will require a £50 deposit in order to secure your place. If booking less than four weeks ahead of the start date, we will require the full amount.

PAYMENT METHOD

Payment Please refer to the retreat invoice, which will be sent to you by email upon completion of the Retreat Booking Form. Please allow 2-3 working days for this to be sent.

If You Cancel If you wish to cancel, we kindly ask that you inform us as soon as possible so that we can give your space to someone else.

Cancellations more than 14 days before the retreat In this case, you will be entitled to a refund of 100% of the total retreat fee, minus the £50 deposit. However, should we be able to fill your place on the retreat, the £50 deposit will also be refunded.

Cancellations within 14 days of the retreat In this case, you will be entitled to a refund of 50% of the total retreat fee.

If We Cancel If we find it necessary to cancel for any reason, we will give you as much notice as possible and refund your deposit and/or balance. We advise you to take out your own travel insurance in case of any last-minute cancellations, particularly if you are coming from abroad, and booking flights and/or hotels.

DIETARY REQUIREMENTS

Vegetarian Ethos All meals are vegetarian and prepared in our main kitchen. We use some organic produce and have a welfare based dairy and egg policy approved by Compassion in World Farming. We also have soya and oat milk available. If you follow a vegan diet, please indicate this in the Dietary Requirements section of the Retreat Booking Form.

Food Allergies/Intolerances

Please tell us of any food allergies or intolerances you may have. The White Eagle Lodge is unable to accommodate alternative diet requests without prior agreement.

*Food allergies Our kitchen is not allergen-free, and we cannot exclude the possibility of cross-contamination during food preparation. Therefore, if you have a food allergy we may use bought-in specialist pre-prepared meals. In some circumstances you may wish to bring your own food, which you are welcome to store in our retreat kitchen, where there is a microwave and small fridge provided. There is no access to the main kitchen and please do not bring any meat or fish products onto the site.

*Food intolerances When requested, milk alternatives and gluten-free breads will be provided. If you have a food intolerance, we will endeavour to provide meals omitting these ingredients. Due to the possibility of these ingredients being used elsewhere in the kitchen we cannot guarantee any dishes are completely ‘free-from’ specific ingredients.

PERSONAL DETAILS

Medical Conditions You are responsible for your own well-being. However, it would help us to be aware of any medical conditions you may have. Any information you do give us will be treated in confidence.

EMERGENCY CONTACT DETAILS

We would appreciate a contact number for the person you would want us to contact in case there is an emergency whilst you are on retreat. It is in both our interests and yours to have this information, and we will only use this in an emergency.  We will not keep this information once your time on the retreat has ended.

ACCOMMODATION REQUIREMENTS

Occupancy Should you wish to share with a friend, relative or other person/s please indicate this on your form and we will try to accommodate you. If not, you will be allocated a room to yourself.

Access Bedrooms are on the first and second floors and accessed by two staircases.

PERSONAL DATA

We will use the personal data that you have provided to fulfil your booking contract and ensure it is kept private and secure, especially where you have shared sensitive data i.e. health/dietary details.  Your information will be held only as long as we need it in relation to this booking. We will not use your contact data to send you marketing emails. For more information about how we use your data please visit our website and read our Privacy Notice: https://www.white-eagle.org.uk/privacy-notice. If you would like a copy of our Privacy Notice, please contact us and we will send it to you.

GENERAL INFORMATION

Minimum Age Unless otherwise stated, our retreats are open to those aged eighteen and over.

Arrival And Departure Arrival time is between 14:30 and 16:00. On the day of departure we kindly ask that you vacate your room by 10:00. Please try to arrive and depart on time to keep disruption for other retreatants to a minimum.

Housekeepers We have a housekeeper and helper to manage the practical matters of running a retreat to ensure your stay is a comfortable one. However, there will be times when you are expected to help yourself and contribute to light household tasks.

Our Right To Refuse We reserve the right to refuse admission, or ask someone to leave, if we believe their behaviour is having a negative impact on the retreat. No refund will be given under these circumstances.

Unreasonable Damages Deliberate damage to the property, its contents or the estate, must be paid for.

Personal Property Please look after your personal possessions as they remain your responsibility at all times. Should you leave anything behind, we will hold it for three months in our Lost Property Box.

Permission To Use Your Image Occasionally, the facilitator may take photographs in the retreat house or surrounding area. Please let him/her know if you do not wish to have your image used on our website, brochures, books or other communications channels.

Taking Images During Your Stay You are welcome to take photographs in the retreat house and grounds but if they include fellow retreatants, please ask for their permission beforehand. Equally, if someone asks for your permission, please feel free to decline.

DECLARATION

Signature By signing the booking form, you are declaring you are over 18 years old and agree to the above terms and conditions. Please retain the information on this page for your reference, should you have any queries.